Patient Safety and Quality Improvement
 Modules  Module 6: Communication and Information Transfer
1. Introduction to Course
2. History of Patient Safety
3. The Science of Human Error
4. The Analysis of Medical Error
5. Evidence-Based Medical Practice
6. Communication and Information Transfer
7. Adverse Patient Outcomes
8. The Role of the Patient and Family
9. Environmental Safety in the Medical Setting
10. Safe Medical Practice In Ambulatory Settings

EMTALA

  • Regulations also mandate that a hospital make reasonable efforts to contact, within 24 hours of ED arrival, a patient’s agent, surrogate, family member or other person the hospital believes has the authority to make healthcare decisions on behalf of the patient if the patient is unconscious or incapable of communication.
  • Transfers - UNMH Policy:
    • Individuals with an emergency medical condition which has not been stabilized may only be transferred on the basis of either an informed request or certification by a physician of the medical reasons for the transfer.
    • The treating physician is responsible for evaluating, ordering and arranging all transfers of patients from the Emergency/Labor & Delivery Departments to other facilities (including physician offices) for immediate care in occordance with the procedures set forth in this policy.
  • A patient is considered stable for discharge when, within reasonable clinical confidence, it is determined that the patient has reached the point where his/her continued care, including diagnostic work-up and/or treatment, could reasonably be performed as an outpatient or later as an inpatient, provided that the patient is given a plan for appropriate follow-up care with the discharge instructions.
 
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