An Adverse Medical Event Has Occurred

• DON’T’s
  

  • Blame others for the event.
    
  • Have a hallway discussion of the event.
    
  • Delay talking with the family until all the facts are known.
    
  • Document emotions and conjectures in the medical record.
    
  • Make a private written or computer copy of the event.

  DO’s
  

  • Contact the senior resident and faculty attending
    
  • Contact UNM HSC Risk Management
    
  • Dial “0” and obtain their 24-hour pager number
    
  • Early discussion with patient and family by a senior physician team member
    
  • File a Patient Safety Net report