Outcomes Measurement

• Process measures
  
  • Easiest, but weakest
    
  • Example: measure that the door handle was replaced
    
• Vulnerability (indirect) measures
  
  • Harder to do, but stronger
    
  • Example: measure percent of technicians are less confused
    
• Close call or adverse event measures
  
  • Hardest, but the gold standard
    
  • Example: measure per cent of “code teams” that go to the wrong place