Patient Safety and Quality Improvement
 Modules  Module 4: The “Analysis” of Medical Error, and Implementation
1. Introduction to Course
2. History of Patient Safety
3. The Science of Human Error
4. The Analysis of Medical Error
5. Evidence-Based Medical Practice
6. Communication and Information Transfer
7. Adverse Patient Outcomes
8. The Role of the Patient and Family
9. Environmental Safety in the Medical Setting
10. Safe Medical Practice In Ambulatory Settings

Rule 2: Use Specific and Accurate Descriptors for What Occurred, Rather than Negative Words

  • Avoid words such as poorly, inadequately, haphazardly, improperly, carelessness, complacently
  • Avoid the human tendency to use short-hand
    • WRONG: Poorly written manual
    • CORRECT: The training manual was not indexed, used a font that was difficult to read, and did not include any technical illustrations; as a result the manual was rarely used and did not improve performance by the equipment operators.
 
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